How To Maintain Trust...

As a graduate student one of the main trends you see in the life cycle literature it that organizations that conduct layoffs ultimately die. In our current economy this is just NOT the case. Layoffs and downsizing have become expected proceedures in business.

It is not ever easy to conduct layoffs or deal with the aftermath. Check out Dr. Pam Franta's free webinar that address just this issue. She shares an approach to restructuring that conveys compassion for those affected, minimizes fear for those still onboard, and fosters renewed trust and commitment among employees moving forward.

1. Specifically, you will discover proactive strategies on how to:
   
2. Prepare those affected with an innovative process to help optimize future employment opportunities
   
3. Manage anxiety by keeping interactions with remaining employees positive
   Incorporate two‐way communication to regain commitment and trust for the future.

CHECK IT OUT

Old Disseration Ideas

The Influence of Servant Leadership on organizational citizenship behaviors, commitment and job satisfaction: A Longitudinal Investigation

Abstract: This study examined the relationship between servant-leadership and employee job satisfaction, organizational commitment, and organizational citizenship behaviors. Utilizing a mixed methods approach to the study, three survey instruments were administered to the participants. The instruments measured servant leadership as perceived by non-supervisory employees, job satisfaction, organizational commitment and other rated organizational citizenship behaviors. Demographic data for gender, age, education, and years in the organization were variables utilized in the analysis of the response data. Quantitative methods were applied to obtain statistical measurements of the response data. Qualitative data were obtained via in-depth interviews with the participants who ascertained that their supervisors demonstrated servant-leadership characteristics.
Research Question:

Q1: How do employee’s perceptions of their leader effect their organizational citizenship behaviors, commitment and job satisfaction?

Q2: Do servant leaders predict the variability of employees OCBs, commitment and job satisfaction?

Management Style

There are many types of management styles discussed throughout management literature. However, the majority of empirically supported research focuses on two dimensions of management people orientation verses task orientation. There are many names that have been used for these two dimensions including warmth, consideration and supporting. The people orientation aspect reflects the extent to which an individual is likely to have relationships with direct reports, peers and supervisors characterized by trust and respect. A high people orientation score would indicate a good relationship filled with two-way communication. Task or structure orientation reflects the extent to which an individual is likely to focus of the duties and tasks of employees, direct and tell others, plan ahead, schedule and criticize. A high score would indicate that employees would be results driven. Individual information about one’s management style can illustrate patterns and provide feedback at an early stage of management. This type of information has been proven useful in courses ranging from first-line supervisory training to executive development.

People orientation and task orientation are independent variables illustrating that an employee can be high or low on both axis. For example, an employee low on both would be submissive and passive aggressive while an employee high in both would be collaborative, coaching and results orientated.

Several studies have illustrated that mangers that are low in both consideration and structure are more likely to be bypassed by direct reports and may not be perceived as a functional manager (Fleishman, 1973). Mangers with high structure and low consideration are more likely to have greater turnover, dissatisfaction and stress among direct reports (Fleishman, 1973). However, research results indicate that managers high in consideration and high in structure do not have these adverse effects. Three of the four quadrants correlate significantly with positive aspects of job performance (ex. Low turnover, good attitudes, and low stress). However, low consideration/low structure did not show significant correlations with any positive outcomes.
Research has indicated that employees whom are people and task orientated are the strongest managers. Thau, Bennett, Mitchell and Marrs (2009) recently found that management style can change the strength and direction (i.e., moderate) of the relationship between abusive supervision and workplace deviance. Results illustrated that direct reports were more deviant when managers had a highly task orientated style and a low people orientation (Thau et al., 2009). Bass (1958, 1956) and Parker (1963) empirically illustrated that consideration was related to performance ratings (r = .32), attitudes toward supervision (r = .51) , and goal achievement (r = .24). Structure was significantly related to favorable attitudes toward supervision (r = .22) and errors (r = .23; Parker, 1963). It is evident that management style is predictive of followers behaviors and attitudes.

Blue Ocean Strategy

Blue Ocean Strategy by Kim and Mauborqne is a great book for executive teams to start working on an innovative strategic plan. The book discusses that blue oceans are organizational strategies that go beyond the current competition. Blue ocean strategies have identified what the customer really wants and gets rid of the fluff. Red Oceans are strategic plans that are just trying to survive. They focus on the keeping up with the competition but not finding innovative and creative ways to get ahead.

Key Questions to Ask Your Team

1. What factors can be eliminated that the industry has taken for granted?
2. What factors can be reduces well below the industry’s standard?
3. What factors can be raised well above the industry’s standard?
4. What factors can be created that the industry has never offered?

This is a good read for any executive! Pick it up today.

For more information look at http://www.blueoceanstrategy.com/boo/book.html.

Will-do vs. Can-do (self-efficacy)

Self-efficacy is defined as “the belief that one is capable of performing in a certain manner to attain certain goals” (Bandura, 1982, p. 122). Self-efficacy has been linked to the length of time an individual will work on a task, how they will cope with issues and how much effort they will put toward the task (Bandura, 1986). Furthermore, self-efficacy has been related to work-performance measures such as adaptability (Hill, Smith & Mann, 1987), coping with career related events (Stumpf, Brief & Hartman, 1987), managerial idea generating (Gist, 1989), managerial performance (Wood, Bandurea & Bailey, 1990), and skill acquisition (Mitchell, Hopper, Daniels, George-Falvy, 1990). All of these relationships illustrate the importance of self-efficacy as a determinate of managerial performance and success. Stajkovic and Luthan’s (1998) meta-analysis empirically illustrates the strength of these relationships as r = .38 between self-efficacy and task related performance.

Managers with high self-efficacy can influence the work attitudes (i.e., commitment, job satisfaction) of their subordinates (Walumbwa et al., 2005). Recent empirical research has illustrated that efficacy beliefs are positively related to followers’ work-related attitudes (Walumbwa et al., 2005). Self-efficacy influences the strength and direction of the relationship between neuroticism, extroversion and conscientiousness with manager effectiveness (Ng, Ang, & Chan, 2008). More specifically, self-efficacy influences the neuroticism/conscientiousness relationship with effectiveness when managers had low job demands; and extraversion, regardless of a manager’s job demands (Ng, Ang, & Chan, 2008).

Finally, self-efficacy is one of the factors that can indicate if a skilled worker is prepared for occupational change. Workers with a high self-efficacy are more prepared for occupational change in different stages of transitions (i.e., prior to, during, and after; Schyns, 2004).

Seminars

I just attended a seminar on Creating Writing Assignments. You may think…”What does this have to do with psychology in the workplace?” Well, it has a lot to do with psych in the workplace. Writing is a fundamental building block of creative thinking. The seminar discussed the differences between experienced writers and inexperienced writers.

More specifically we discussed why and how each of these groups writes. It was interesting to see just how different the two groups behavior and think. Here are some of our responses to the previously asked questions;

Why do you write? For fun, to convey information, to communication, to share knowledge, to express feelings, thoughts and emotions, to summarize information, to discover, to organize thoughts, to get better

How do you write? Outline, structures, process orientated, explosive, with others

What are the main differences between experts and amateur writers?

Inexperienced Writers: 1). Writing is a onetime process, 2). Revision is rewording, 3). Solitary activity, 4). Focus on rules, formula, correctness, 5). Prioritize style change/editing

Experienced Writers: 1). Writing is an evolving process, 2). Revision is rethinking, 3). Bounce ideas off others, 4). Focus on arguments, readers, dissonance, 5). Prioritize ideas and structure then stylistic concerns.

Tips for Engaging Writing
1). Process (break it down)
2). Feedback
3). Quantity
4). Pacing
5). Assign a lot of writing
6). Problem-based tasks
7). Authenticity

More broadly, this seminar made me think about writing in general and reading in general. It made me appreciate all of the articles and books I have read again and again to gain a deeper knowledge of them (this is in contradiction to most individuals one time through approach to reading), the feedback process, and the writing process. This seminar made my think about the importance of reading and writing and that we all should encourage more reading and writing at home, at school and in the office. Individuals, students and employees should be encouraged to read in their expertise area, write to communicate with others and expand their skills. Just think about what we could create and share if we all (but students more specifically) stopped striving to meet the bare minimum and strived to break through the ceiling.
Why do you write? What is your process?

Conflict Resolution

Whether it is in the workplace or at home conflict arises everywhere. Conflict is stressful and can cause employee burnout and decrease job satisfaction. Psychological Associates offers a crash course in overcoming conflict in this free webinar. Psychological Associates’ Working Through Conflict gives participants the insights and techniques needed to resolve disagreements without being disagreeable. They offer a one day workshop you can sign up for if you like the webinar. In this one-day workshop, attendees learn an effective process for dealing with the most persistent conflicts so that the people involved can address issues and explore resolutions they may not have thought possible.

I really enjoyed this webinar because it can be easily applied to many areas of work and life. Check it out, download the workbook and see how many conflicts you can overcome today.